FAQs & Ordering Information

Our online store is for homeowners and trade professionals who are ready to select and order cabinetry using their own measurements and cabinet list. You can explore the available collections and options, then build an order for your room.

We can answer questions about cabinet specifications, finishes, available options, and the ordering process. Online purchases do not include design services, site measurements, or layout reviews. Please work with your installer or designer to confirm that your selections fit your space.

Confirm cabinet widths, heights, depths, quantities, appliance specifications, sink requirements, plumbing locations, and door and drawer clearances. Check for the fillers, panels, trim, and accessories your installation requires. Have your installer or designer verify the complete cabinet list before you place the order.

Framed cabinets have a face frame attached to the front of the cabinet box. Frameless cabinets do not have a face frame; the doors attach to the cabinet box. In our inset offerings, doors and drawer fronts sit within the face frame. Door styles, finishes, sizes, and options vary by collection.

Images and 3D previews help you explore appearance and configuration. Screen settings and lighting affect color, and natural wood grain and stain vary from piece to piece. Use the product specifications for exact dimensions and included features. A preview is not an installation drawing or a guarantee of an exact color or grain match.

Please ask about sample availability for the collection and finish you are considering. Where a physical sample is available, view it in your own lighting before making your final selection.

Review the assembly selection for each cabinet. Where offered, you can add assembly as a paid service. Confirm that the option is selected on every cabinet you want assembled. Assembly applies to that cabinet and does not mean you are purchasing a second cabinet.

Assembly and installation are separate services. Selecting assembly does not include installation in your home. Online buyers arrange their own installation.

Choose from the modifications and accessories offered for that specific cabinet. Availability varies by collection and model. If an option is not listed, ask us about it before ordering; a custom request is not confirmed simply because it appears in an order note.

Review the product description and your selected options. Do not assume countertops, sinks, faucets, decorative hardware, fillers, panels, or trim are included because they appear in an image. Standard included accessories belong to the cabinet; optional accessories and services must be selected separately.

Choose Your Vanity starts with a preconfigured arrangement and guides you through the available choices. Design Your Vanity gives you more control over the cabinet arrangement and available sizes and options. With either path, confirm dimensions, plumbing, and installation requirements before ordering.

No. Saving a project or downloading a summary preserves your selections for reference. It does not place an order, reserve inventory, or confirm that the layout has been reviewed. Adding items to your cart is also separate from completing checkout.

Contact us with the cabinet model, finish, quantity, and required options so pricing and availability can be confirmed. A missing price does not mean the item is free.

Check each room, cabinet model, finish, dimensions, quantity, assembly selection, modifications, and accessories. Make sure the selections shown match what you intend to buy. Check the order’s delivery charges and terms before submitting payment.

Use the current timing provided for your selected products or ask us for an order-specific estimate before purchasing. Availability, assembly, modifications, and transit can affect timing. A ship date and an arrival date are different. Allow time to receive and inspect everything before scheduling installation.

Contact us with your delivery ZIP code, cabinet list, and assembly preference to confirm the available fulfillment options and charges. Please confirm service to your address before ordering; availability can differ by product and order.

Confirm the delivery location, truck access, appointment requirements, unloading arrangements, and whether liftgate or other services are included. Do not assume that a freight shipment includes inside placement or installation.

Compare the shipment with the packing list, check carton labels and quantities, and photograph visible damage to the packaging or products. Note visible shortages or damage on the delivery receipt where possible. Open and inspect the products promptly, keep packaging and labels, and contact us if anything is damaged, missing, or incorrect.

Contact us as soon as you need a change or cancellation and include your order number. We need to check the order’s status before confirming what is possible. A submitted request does not itself confirm that the order has been changed or canceled.

Ask us for the applicable return terms before placing your order, particularly for assembled, modified, or special-order items. If you need to request a return, contact us with your order number and item details before shipping anything back. Wait for return instructions before sending products.

Contact us promptly with your order number, cabinet model, affected quantity, and clear photos of the item, packaging, and labels. Keep the packaging and avoid installing or altering an affected item until you receive guidance. Please ask for the reporting requirements that apply to your order before purchasing.

Please request the written warranty terms for your selected collection before ordering. Confirm the coverage period, covered components, exclusions, claim process, and treatment of labor and freight. Contact us with your order details if you need help identifying the applicable warranty or reporting an issue.